Table of Contents
BEST IELTS General Reading Test 190
IELTS GENERAL READING TEST 190 – PASSAGE – 1
IELTS GENERAL READING TEST – 190
READING PASSAGE – 1
A. Archer Insurance
Low Cost Quality Car Insurance
Give yourself peace of mind – get insurance that is worth having, but will not break the bank.
* All motor histories considered
* Monthly payment options
* Young drivers welcome
* Free courtesy car included during repairs
* No claims bonus available
* Legal protection cover included
* Breakdown cover included
* 24-hour claims service
Call Freefone 08008 777 111
IELTS General Reading Test
B. County Car Rentals
All vehicle types from economy cars to SUV’s and vans.
Special deals are available for long rentals. Discounts available if booked on our website.
Reservations and Emergencies: 07524 651 878 www.countycarrentals.com
C. Perfection Car Valeting
* Fleet + contract work available
* Competitive pricing
* Cleaners fully insured
* We come to you service
Find all our contact details online on our website @: www.perfectioncarvaleting.com
IELTS General Reading Test
D. Stanford Breakdown Services
Breaking down in your car can be a frustrating and potentially dangerous situation. Our country- wide network guarantees to get to you within 60 minutes of your call, with a female priority service in action. One modest payment will cover you and your car with our standard service and upgrades are available that include transport home, hotel accommodation and extra family cars.
Call today to take advantage of our award-winning service.
www.stanford.com – 08001 333 444
E. Williamson Motors
45 Beach Parade, JU8 9UT
We are stockists of a large range of used cars. All our sales are guaranteed for one year following purchase with free servicing for two years. Buying a used car can be stressful – our salespeople provide a professional and pressure-free situation, where you will be comfortable throughout the whole sales process.
We buy as well as sell – call us today for a quote for your car: 07770 756 284.
IELTS General Reading Test
F. John Hopkins – Professional Restorer
For over 30 years, I have been restoring classic cars for clients around the world. I can provide a perfect service covering mechanics, upholstery, bodywork and electrics. This is naturally a bespoke service, so email me today to arrange an appointment.
johnhopkins@classiccars.com
Questions 1 – 10
There are 6 advertisements, A – F, on the next page. Which advertisement mentions the following information?
Write the correct letter, A – F, in boxes 1 – 10 on your answer sheet.
1. This advertisement says there are cheaper prices if reservations are made online.
2. This advertisement says they will come to the clients’ homes.
3. This advertisement says they will buy from or sell to clients.
4. This advertisement says clients can pay in installments.
5. This advertisement says their employees’ work is covered by insurance.
6. This advertisement says their service will deal with women more quickly.
7. This advertisement says they sell a second hand product.
8. This advertisement says they have international experience.
9. This advertisement says they can include in their service a place to stay the night.
10. This advertisement says a zero-cost car is provided as part of their service.
IELTS General Reading Test
Read the text below and answer Questions 11 – 14.
Complaining about your Energy Supplier
Energy suppliers in this country are generally very efficient. People only hear about the horror stories that are the exception and not the rule. Sometimes, however, you may have cause to complain to or about the company that supplies your energy.
Before starting any formal action, you should contact the energy company directly. The phone number and website will be on your energy bill. You can make a complaint by email, in writing or on the phone. Explain to the energy company what the problem is and what you want them to do about it. The Citizens Advice Consumer Service can help you through the process if you can’t find the energy company’s details or need support. They will give you information and advice, and lend you their expertise if you need it.
All companies are required to deal proactively with complaints from domestic consumers and they all have mandatory complaints procedures detailing how they do this. The energy company should respond and try to resolve your complaint. You then need to decide if you think their response is reasonable and will solve the problem you have.
IELTS General Reading Test
The Ombudsman Services in charge of Energy (OSE) can investigate if the complaint hasn’t been resolved to your satisfaction at the end of eight weeks. The OSE is the free independent scheme set up to investigate complaints from domestic consumers that the energy company cannot resolve. The OSE can require the company to correct the problem, apologise, explain what happened, and make a financial award. Its decisions are binding on the energy company, but not the consumer.
Questions 11 – 14
Write NO MORE THAN TWO WORDS AND/OR A NUMBER from the text for each answer.
Complaining about your Energy Supplier
It’s not common to have to complain about an energy supplier. Before (11)………. begins, contact the supplier and try to resolve the issue. The Citizens Advice Consumer Service can sometimes assist with this. Companies all have obligatory (12)……….. to deal with dissatisfied customers and should resolve the problem quickly. You can refer the problem to the OSE if you’re not satisfied after (13)……… . The OSE can direct the supplier to complete certain action and its orders are (14)………… for the company.
IELTS General Reading Test
ANSWERS ARE BELOW
IELTS General Reading Test
ANSWERS
1. B
2. C
3. E
4. A
5. C
6. D
7. E
8. F
9. D
10. A
11. (ANY) (FORMAL) ACTION
12. (COMPLAINTS) PROCEDURES
13. 8 WEEKS
14. BINDING