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BEST IELTS General Writing Task 1, 24th March
IELTS GENERAL WRITING TASK 1
IELTS GENERAL WRITING TASK 1
You have recently bought a personal computer in a shop near you and it was faulty. You have visited them and asked to repair it, but they did nothing. Write a letter to their office and say
– what was the problem with the computer,
– what service you got from the shop,
– what you suggest they do.
SAMPLE ANSWER
Dear Sir,
I am one of your regular customers and I have recently purchased a personal computer from your shop. I am writing this letter to complain about the poor after-sale service I received from your employees at the shop.
I discovered that the computer’s graphics card was not properly assembled. I could not use the computer to play any video game. Therefore, I went to your shop and asked one of your staff to fix this issue. Unfortunately, he was very impolite and disregarded my request. I approached the store manager and he told me that I have to buy a brand new graphics card. He refused to provide me with a free graphics card and claimed that the computer had no problem prior to my purchase.
My computer comes with 2 years of full service warranty. Your staff should have followed the terms and conditions of your service warranty and fixed my computer. Therefore, I would like to recommend that you contact your staff and ask them to respect their customers and solve their technical problems.
Thank you in advance for your help.
Yours faithfully,
