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BEST IELTS Academic Writing Task 1, 7th June
IELTS ACADEMIC WRITING TASK 1
IELTS ACADEMIC WRITING TASK 1
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
SAMPLE ANSWER
The pie charts illustrate the finding of a study about a hotel’s customer service satisfaction ratings in 5 different options with the sample size of 100 customers in 2 years of 2005 and 2010.
Overall, the result of ratings had improved in 5 years with an increase in the number of people choosing “Excellent” and “Good” and opposite trends for the options of “Satisfactory”, “Poor” and “Very poor”.
45% of the asked customers, which accounted for the biggest part in 2005, chose the “Satisfactory” option, while that figure for 2010 decreased to only 17%. The five-year period also experienced a drop from 21% to 12% for the proportion of people rating “Poor”¬. Similarity, the figure for “Very poor” in 2005 was much less than that in 2010, at 15% and 4%, respectively.
45% of the asked customers, which accounted for the biggest part in 2005, chose the “Satisfactory” option, while that figure for 2010 decreased to only 17%. The five-year period also experienced a drop from 21% to 12% for the proportion of people rating “Poor”¬. Similarity, the figure for “Very poor” in 2005 was much less than that in 2010, at 15% and 4%, respectively.
