Table of Contents
BEST IELTS General Writing Task 1, 28th October
GENERAL WRITING TASK 1
GENERAL WRITING TASK 1
You recently travelled by train on a long journey and you experienced various problems.
Write a letter to the train company head office. In your letter,
– give the details of your journey, including the date time and where you sat
– explain the problems that happened and express your dissatisfaction
– ask about what action will be taken to improve the service
SAMPLE ANSWER
Dear Sir,
Last week on the twenty-first of May, I travelled from Rome to Berlin as a passenger on the train Express 302, presumably under your management. I experienced several inconveniences and problems throughout the long and strenuous journey and I would like to make an official complaint.
Firstly, the train was delayed one hour to a malfunction with the doors. Ina addition to this, the train had to stop several times throughout the trip for a lengthy amount of time due to other technological problems. As a result, I arrived in Berlin three hours later than initially planned, which drastically changed my personal schedule. Secondly, the train was severely overbooked, and I was switched from first class to second class, where I was made to sit among a loud and obnoxious family.
In addition, there was no Internet available as advertised, and I was unable to complete some important business. Finally, when I went to complain calmly about the situation, the on-train personnel were unnecessarily rude.
I hope that you feel that I have had a terrible experience with your company and I look forward to reading in your reply about what action you intend to take.
Yours sincerely,
John Davies
