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BEST IELTS General Writing Task 1, 22nd July
IELTS GENERAL WRITING TASK 1
IELTS GENERAL WRITING TASK 1
You have just come back from a long bus trip. You were unhappy with the service.
Write a letter of complaint to the bus company stating
– your reason for writing the letter
– describing why you are unhappy
– making suggestions for improvement
SAMPLE ANSWER
Dear Customer Service,
I am writing to express my dissatisfaction with the service provided during my recent bus trip with your company. On [Date], I traveled from [Departure City] to [Destination City], and unfortunately, several aspects of the journey were unsatisfactory.
The main issues I encountered included uncomfortable seating arrangements that did not recline as advertised, inadequate cleanliness with visible debris in the seating area, and ineffective air conditioning that failed to maintain a comfortable temperature throughout the trip.
To improve customer experience, I suggest conducting regular maintenance checks to ensure all amenities are in proper working condition. Enhancing cleanliness standards and providing clearer communication regarding journey updates would also significantly enhance passenger satisfaction.
I hope you will address these concerns promptly to prevent similar issues for future passengers. I look forward to your response and any steps taken to improve service quality.
Yours sincerely,
[Your Name]
