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BEST IELTS General Writing Task 1, 26th February
GENERAL WRITING TASK 1
GENERAL WRITING TASK 1
You booked a two-week holiday to Sydney with a tour agency. You are not happy with the holiday – the flight was delayed, the hotel was noisy, and so on.
Write to the tour agency to complain about the holiday giving details about the problems. Request some compensation or refund.
SAMPLE ANSWER
Dear Sir or Madam,
I took a tour package you offered and travelled to Sydney on 25th July. I was looking forward to an exciting tour but was disappointed with the quality of service your company has provided. I am hoping that you would refund half of the amount I paid as compensation as your company failed to keep promises.
In relation to the package I opted for, I booked a holiday package to Sydney and it was a fortnight tour package. I paid $1600 in cash and was promised a top class two-way fight, three-star hotel accommodation, tour guide, transportation and meals.
I was promised a dream vacation but everything went wrong. Not only the flight was delayed for four hours but the hotel, which was arranged for us, was below standard with low-quality service and noise issue round the clock. The bus tour was also cancelled for no apparent reason. Moreover, the meals were tasteless and I had to pay for the meals despite the meal inclusive package I opted in. This is unacceptable.
As a solution, and since your company did not respect the commitments it made to us, I expect a 50% refund from your company for all the charges that I had paid in advance. If I do not hear from in within the next seven days, I will file a formal complaint to the Consumer Rights Authority against your company with regards to false claims.
I hope to have a prompt action on my complaint and refund request.
Yours faithfully,
Mubashir Noorani
