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BEST IELTS General Writing Task 1, 24th April
IELTS GENERAL WRITING TASK 1
IELTS GENERAL WRITING TASK 1
You bought a jar of peanut. You are not pleased with it; about the quality of the product and behaviour of the staff. Write a letter of complaint. In your letter
– what the problems were
– ask for a refund or replacement.
SAMPLE ANSWER
Dear …………….. ,
I am a long-time fan of your company and have been more than satisfied with your products over the years. I recently purchased a jar of ‘Healthy & Delicious’ peanut butter from my local supermarket, expecting the same great taste I’ve always enjoyed. However, the peanut butter turned out to be grainy and rancid, not at all like the smooth and slightly sweet product that I’m used to.
I immediately called the customer services section to alert them to the problem and spoke with a representative named Janet. As I was explaining what was wrong and expressing my concern that other products from your company may have been affected. When I finished speaking, she told me in a rather impatient way that ‘Healthy & Delicious’ experience natural variations from jar to jar and there was nothing that could be done. I asked if I could speak to a supervisor, only to be told again that there was nothing the company could do. Janet disconnected the phone before I could say anything else.
I am disappointed that a company like ‘Healthy& Delicious’ would provide such substandard customer service. Enclosed please find a copy of the receipt with proof of purchase. I would appreciate a refund or replacement product and hope that you will deal with this lapse in the customer services section accordingly.
Yours faithfully,
