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BEST IELTS General Writing Task 1, 4th August
GENERAL WRITING TASK 1
GENERAL WRITING TASK 1
You were recently impressed by a staff member at a store. Write a letter describing your appreciation. In your letter include
– what the situation was
– how you were helped
– what you are going to do as a result of this good experience
SAMPLE ANSWER
Dear Sir/Madam,
I am writing to you to express my appreciation for the extra effort exhibited by one of your staff. Their attention to my needs improved my experience with your company tremendously. Allow me to elaborate on what happened.
Basically, after boarding FilmiAir flight BA10X2, I realized I had left one of my carryon bags in the terminal. As our plane was still at the gate, I notified flight attendant Cathy Burke. Ms. Burke immediately dashed off the plane to retrieve my lost luggage. I was astonished and pleasantly surprised by her concern for my well-being, and I wanted to let you know that she is a member of your team who makes a difference to your customers.
I hope my letter highlights to you the heightened people skills Ms. Burke brings to your organization. Because of her actions, I will surely fly your airline again and recommend it to all of my friends.
Your loyal customer,
