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BEST IELTS General Writing Task 1, 5th August
GENERAL WRITING TASK 1
GENERAL WRITING TASK 1
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired.
Write a letter to the company. In your letter,
– Introduce yourself
– Explain the situation
– Say what action you would like the company to take
SAMPLE ANSWER
Dear Sir or Madam,
I am writing to notify you that I have recently purchased a brand-new mobile phone from your store and it stopped working after a week. I want you to replace this mobile phone with a new one as per the warranty clauses.
Three weeks ago I purchased a brand new Nokia 6.1 Plus mobile phone from your Broadway Avenue store. I was excited to have it but soon disheartened to find that it was a faulty product that stopped working just after a week’s use. The problem with the mobile phone started to appear on 25th May and it is completely unusable now. I am very surprised to discover such issues in an expensive model.
Naturally, I returned the phone to your store to be replaced with a new one. One of your staffs told me that they will send it to my home address within a week. However, two weeks have already passed and I have not received it yet. I am very disappointed with your poor after-sale service. The order number is 54875412 and I am attaching a copy of my receipt.
In this regard, I insist on getting a full refund of the purchase amount if the replacement does not happen within the next week.
Thank you for giving the matter your attention and I hope to hear your reply soon.
Yours faithfully,
Gurdeep Kaur
