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BEST IELTS General Writing Test 1, 29th August
IELTS GENERAL WRITING TASK 1
IELTS GENERAL WRITING TASK 1
You rented a car for a week from a car rental company. After returning the car, you realized that the excess money has been debited on your credit card. File a complaint to the car rental company for the same.
In your letter
– describe what happened
– explain the situation and the standard business practice
– say what you want the manager to do for you
SAMPLE ANSWER
Dear Manager,
I am writing this letter to draw your attention about overbilling that occurred while settling my final payment.
The week before last, my family and I planned to have a week’s holiday from Charlottetown, PE to Halifax, NS. Therefore, we rented a ‘Nissan Altima’ for one week. My invoice reference number is PE56982.
As per agreement, the total payable fees to you are $864.00, but my credit card was debited for $ 1034.40, an excess amount of $170.40. On this overbilling, I inquired this matter with your representative. I was surprised to know that $100.00 was debited for a ‘Service Fee’ for the e-toll transponder activation and $70.40 was deducted for topping up the fuel tank at the time of return. To my knowledge, there was no agreement clause referring to this stipulation.
Additionally, I returned the car with full-tank and the car collecting officer did acknowledge this fact on the final bill. Enclosed is the copy of final bill.
Therefore, I request you to credit the difference amount on to my credit card within three days.
I solicit your co-operation.
Yours sincerely,
HERRY…
IELTS General Writing Test 1
