BEST IELTS General Reading Test 339

BEST IELTS General Reading Test 339


IELTS General Reading Test



Read the text below and answer Questions 1-7.

What to do if your clothes have been lost or damaged by a dry cleaner

Dry cleaners are legally required to take reasonable care of anything left with them. You can claim compensation if your belongings are damaged or lost while in their care.

Even if the dry cleaning company has a sign saying they aren’t responsible for items left with them, this isn’t necessarily true. They can’t opt out of this responsibility just by putting up a sign.

As soon as you realise there’s a problem, contact them and explain the situation. They might offer you compensation straight away. If they don’t, you should ask them to either cover the cost of repairing the item or to pay for a replacement (if it can’t be repaired).

IELTS General Reading Test

If they have to pay the cost of replacing a damaged or lost item, the maximum they’re obliged to offer you is the value of the item when it was left with them, not what it would cost to replace as new. You’ll probably be asked to provide evidence of how much it originally cost — for example, a receipt. The dry cleaner can then offer you a reduced amount depending on the condition of the item — you’ll have to negotiate the cost with them.

If the dry cleaner is part of a national chain, you could get in touch with the customer services department of their head office and make the complaint to them directly. If the dry cleaner refuses to compensate you or they offer you too little, try the following steps:

– If the dry cleaner is a member of a trade association such as the UK Fashion and Textile Association, you can pass your complaint to them and they may be able to help you.

– You could get an independent organisation to look at your issue and produce a report, but this could be expensive (often around £100).

– If you’ve tried the options above and are still unhappy With the outcome, you could take your case to court. There’s a time limit for going to court — from when you took the item to the dry cleaner, you have up to six years.

IELTS General Reading Test

Questions 1-7

Do the following statements agree with the information given in the text

In boxes 1-7 on your answer sheet, write

TRUE if the statement agrees with the information

FALSE if the statement contradicts the information

NOT GIVEN if there is no information on this

1. Dry cleaners are generally responsible for items left with them, even if there’s a sign saying the opposite.

2. if the dry cleaner loses an item belonging to you, they should give you enough money to buy a completely new one.

3. If you have the receipt for a damaged item, the company should refund the amount you originally paid for it.

4. It may be possible to get support for your complaint from a dry cleaners’ trade association.

5. if you’re offered too little compensation, you can request a free report from an independent organisation.

6. Most people who take a case about a dry-cleaning company to court are satisfied with the outcome.

7. If an item was lost or damaged nine months ago, you can still take the dry cleaner to court.

IELTS General Reading Test

Read the text below and answer Questions 8-14.

Groups for readers and writers

A Teenvision

This is a reading group for teens aged 12—16 which meets on the last Thursday of the month. We are a friendly group, with everybody keen to talk about what we’ve enjoyed reading recently and make suggestions on what we should read next. We are massive fans of action, fantasy and adventure but we try to include a mix of genres in our choices.

B Creative writing workshops

Would you like to share your writing with others and hear their constructive suggestions for how to improve it? Have you got a book inside you but need the inspiration to get started? Build your confidence to begin formulating ideas for storylines and characters at our regular workshops. Open to all — beginners and established writers.

IELTS General Reading Test

C Books for now

We meet on the second and fourth Mondays of each month in members’ homes. The group is open to men and women who enjoy discussing the themes and issues found in science fiction novels. Our books are usually those written from the 1960s onwards and include feminist science fiction, cyberpunk and scientific romance.

D Readers’ book group

This is an open group for parents at the library, and toddlers are welcome to come along and play in the children’s library while the meeting is taking place. The group reads mainly fiction of different genres. Books are supplied by the library. Anyone is welcome — have a look at our website to see what the book is for the next meeting.

E The book club

Every month members of this group read a fabulous business book which is then discussed when we meet. At our meetings you’ll have the chance to network With other members — all like-minded businesswomen — in a relaxed environment. There will be lots of ideas to discuss, as well as refreshments and lots of fun!

IELTS General Reading Test

F Poetry writing group

A writing group for young poets aged between 12 and 18 at the library. You will explore how to power up your imagination, and your poems will be displayed in the library and online. The group meets fortnightly on Saturdays from 12 pm. to 2 pm. The group is currently full but anyone interested is welcome to join the membership waiting list.

Questions 8-14

The text has six paragraphs, A-F,

Which paragraph mentions the following?

Write the correct letter; A-F, in boxes 8-14 on your answer sheet.

NB You may use any letter more than once.

IELTS General Reading Test

8. Members of this group share ideas for the books they would like to read.

9. It isn’t possible for any new members to join this group at present.

10. You can get feedback on your own work from other members of this group.

11. This group focuses on stories belonging to just one genre.

12. Work produced by members of this group will be available to the public.

13. This group doesn’t read or write either poetry or fiction.

14. This group would suit someone who thinks they could write a book.

IELTS General Reading Test


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BEST IELTS General Reading Test 339

IELTS General Reading Test









8. A

9. F

10. B

11. C

12. F

13. E

14. B

IELTS General Reading Test

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